Terms of service

Welcome to Elite Trash Valet! By subscribing to or using our doorstep waste collection services, you agree to comply with and be bound by the following terms, conditions, and service guidelines. Please review these policies carefully to ensure safe, convenient daily collection.

Service overview and schedule

  • Service Model: Elite Trash Valet provides scheduled doorstep trash collection for residential customers.

  • Schedule-Based Billing: Service is credited and billed based on your designated calendar schedule, not by individual usage.

  • Missed Set-Outs: No refunds, credits, or extra collection days will be provided for missed set-outs or late placement.

Collection guidelines and bag limits

To ensure the safety of our valet staff and maintain smooth operations, subscribers must adhere to the following rules on scheduled collection days:

  • Bag Limit: Up to two (2) 13-gallon trash bags per collection day.

  • Bag Preparation: All trash must be fully contained within standard 13-gallon bags and tied securely at the top.

  • Placement & Timing: Bags must be placed outside your front door by 6:00 PM on your scheduled collection days.

  • Non-Compliant Items: The following will NOT be collected:

    • Untied or leaking trash bags.

    • More than two (2) bags per collection.

    • Bags or containers exceeding 13 gallons.

    • Loose items not properly bagged.

    • Hazardous waste, electronics, sharp objects, construction material, or heavy items.

Weather & Safety Postponements

  • Safety First: During dangerous weather conditions (e.g., extreme ice, severe storms, dangerous roads), collections may be postponed for team safety.

  • Rescheduling: In the event of severe weather, we will reschedule collection as soon as conditions are safe to do so.

  • Communication: Customers will be kept informed of any service disruptions or makeup schedules via email or text updates.

Holiday Schedule & Policy

  • Observed Holidays: Elite Trash Valet observes major holidays, which include New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day.

  • Service Suspensions: On observed holidays, there will be no doorstep pickup to allow our team time with their families.

  • Schedule Adjustments & Make-Ups: Customers will be notified in advance if their collection day falls on an observed holiday. Depending on the specific holiday schedule, affected pickups may either be rescheduled to an alternate day or skipped for that week.

  • Billing & Holidays: Because service is billed on a recurring monthly schedule rather than individual usage, no credits, refunds, or discounts are issued for holiday service suspensions.

Payment & Billing Policies

  • Payment Terms: Payment must be paid in full prior to the start of service for each monthly billing cycle.

  • Commitment: Service operates on a month-to-month basis with no long-term contracts.

  • Non-Refundable Policy: All payments are final and non-refundable. Elite Trash Valet does not offer prorated returns, mid-month refunds, or account credits for unused days.

Cancellation Policy

  • Notice Required: You may cancel your service at any time by providing at least seven (7) days' notice prior to your next monthly billing date.

  • Mid-Month Cancellations: If you submit a cancellation mid-month, your service will remain active through the end of your current paid billing period. No prorated refunds will be issued for the remaining days of that month, and no future months will be charged.